Client Feedback & Complaints

Financely is committed to delivering top-tier project and trade finance services with transparency and professionalism. We address legitimate concerns in good faith and value constructive feedback. Please read this page thoroughly before submitting a complaint to understand our operations, fees, and standards clearly. Upon receiving a complaint, we conduct a detailed investigation to assess the facts, reviewing any relevant documentation or interactions. Our team evaluates the issue thoroughly, and we aim to respond within 15 business days, providing a comprehensive resolution or explanation. Clients may submit additional factual information if relevant, but please be aware that we address only well-substantiated issues directly related to our agreed-upon terms and services.

Complaint Form Submission

Please take the time to read this page carefully before submitting a complaint. If your issue or question is already addressed here, our response may include a direct link or exact quote from this page. This approach ensures clarity, saves time, and avoids repetitive queries.If you have reviewed the information above and believe your concern requires further assistance, please submit a complaint through the form below.

Who Should NOT Use This Form

The complaint form is not intended for individuals who fall into the following categories:

• Uninformed Inquirers: Individuals who have not read or understood our fees, services, and policies, especially regarding retainer fees and consultation protocols.
• Misaligned Expectations: Prospective clients with unrealistic financial or procedural expectations, such as those seeking multi-million dollar financing on a minimal budget or without necessary documentation.
• Baseless Accusers: Those who resort to accusations of fraud due to inability to afford our fees or misunderstanding the industry-standard nature of our processes.
• Past Fraud Victims: While we empathize, clients who have previously been scammed by unrelated parties cannot expect Financely to adjust policies based on unrelated past experiences.
• Non-Compliant Individuals: Those unwilling to adhere to structured, professional processes and our communication channels (e.g., insisting on unstructured, unpaid consultations or bypassing established contact protocols).