Service Guidelines & Defamation Action Policy

At Financely, we uphold the highest standards of integrity and professionalism in trade finance and project finance. Unfortunately, we occasionally encounter clients who operate in bad faith, which can lead to misunderstandings or even attempts to tarnish our reputation. Here are a few examples of client breaches of reasonable expectations that we do not tolerate:

• Clients seeking capital for projects where the underlying commodity or asset does not exist, aiming to profit from non-existent assets.
• Clients who fail to disclose critical, material information necessary for the compliance and due diligence process.
• Clients who knowingly provide inaccurate or falsified financial documents or records.
• Clients requesting refunds after intentionally breaching contractual terms or misrepresenting their project.

Our services are designed for serious, compliant clients looking to leverage specialized expertise in raising capital. To ensure expectations are clear, here’s who our services are NOT for:

• Individuals or companies seeking to raise funds for unverified or non-existent projects.
• Clients who expect services to be provided without fees, upfront or otherwise.
• Those unwilling to comply with all necessary due diligence and compliance requirements.
• Clients who do not possess clear, verifiable documentation of their project’s legitimacy.
• Individuals or organizations looking to raise capital without meeting the legal and regulatory standards required in our industry.

Our FAQ, Procedure, and Terms of Service pages provide detailed insights into our processes, expectations, and the standards we hold. We encourage all potential clients to review these resources to ensure a mutual understanding before initiating services with us.

Defamation Policy
In cases where false claims or defamatory statements are made against Financely, particularly by individuals unfamiliar with the necessary fees, compliance criteria, or process requirements in our field, we take swift and structured action. Here’s how we address defamation:

1. Documentation: We thoroughly document any defamatory content, such as misleading posts, reviews, or claims, for record-keeping and future reference.
2. DMCA Takedown Requests: If defamatory content includes proprietary information, we will issue a DMCA takedown request to the hosting platform, requesting removal.
3. Public Clarifications: When necessary, Financely will release public statements through our official channels to correct misinformation and provide factual context.
4. Cease & Desist: For persistent defamatory activity, we will issue a cease & desist letter to the responsible party, allowing a 45-day period for retraction.
5. Defamation Lawsuit: If no corrective action is taken within the designated period, Financely may pursue legal action to protect our reputation and seek accountability.

Note on Subcontractors
To ensure we offer our clients the most specialized and cutting-edge expertise, Financely occasionally engages with subcontractors. These professionals, chosen after rigorous vetting, bring niche skills and knowledge, allowing us to tailor our solutions even more finely to the needs of our clientele.

For any questions or further clarity, we encourage you to explore our website or reach out to our team. We’re committed to transparent, high-quality service, and we hold ourselves and our clients to the same standards.